custom design terms and conditions

Discovery Call

Our clients begin the process with the completion of a 15-minute, complimentary discovery call. Since custom stationery is not within every couple’s budget or timeline, in this call, we will explore your budget, your vision, and your timeline to see how our services can meet your unique needs.

If our design services can be tailored to meet your needs, we will ask you to fill out a pre-consultation form. Once that form has been submitted, we will schedule a one-hour consultation either in person or on video chat, to work out the specifics of the stationery you require.

Consultation

At your consultation, we will explore the overall design, paper, colour, and printing options available within the agreed-upon budget established at our discovery call.

At your consultation time, please be prepared to provide us with samples of what inspires you, and any text you would like on your stationery. These can be colours, pictures, invites from friends’ weddings etc.

A minimum of 48 hours is required for rescheduling. Cancellations with less than 48 hours notice, or no-shows will not be rebooked and the $50.00 consultation fee will be forfeited.

Quoting

Wedding Design by Anika custom invitation design services start at $950 CAD per order. Day-of stationery services start at $400.00 CAD per order.

Within approximately five business days of our meeting, you will receive an estimate that breaks down the costs for design time ($76/hour billed in 15-minute increments), printing, shipping and handling (if required), and GST.

Once the estimate is approved, you will receive a contract to be returned with a 50% down payment before any design work is started.

Designing

After the signed contract, down payment and all text required for the design has been received, wdba will provide the client with a digital proof with a minimum of 2 and a maximum of 3 concepts for the stationery design. The client will also be provided with a shortlist of suitable typefaces (fonts) to choose from (unless specific fonts are provided by the client).

The client agrees to provide wdba with the design selected and any minor text/design changes required. Unless otherwise agreed, wdba will revise the artwork and provide the client with an updated proof.

The designer will continue to provide proofs to the client until the design is approved. All additional time required to design and proof until the approval is given will be documented and be updated on the final invoice.

Design changes are categorized as follows:

Minor changes do not affect the structure of the design. these include:

name and personal text changes
re-positioning and/or removing minor design elements

Major changes affect the structure of the design. these include:

text font changes
custom colour choices
adding, or creating new design elements

The client agrees that fees for additional proofs, major changes, printed proofs, or rush printing will be charged to the client as a balance update to the existing invoice. These additional fees must be paid before any printing services are rendered.

Approving

The client agrees that once the final proof is received and signed off, verifying that all information (names, dates, times and spelling etc.) are correct, the client has the option of requesting a sample print, also known as a printer’s proof, for an additional cost. NOTE: This does not include any foiling, letterpress, laser cut or any other options for which the primary production cost is reliant on the creation of a tool ie: foiling plate.

Once the client has given the written approval of the proofs, the balance of the invoice is due before the order is sent to production.

Production

The client is aware that, depending on the chosen printing process, size and assembly time, most orders will take between 3-5 weeks for print production once the design has been approved.

The client agrees to rush fees if the product needs to be in hand sooner than 3 weeks from the date that this agreement was signed.

The client agrees that, once artwork has been sent to production, no cancellations or refunds will be made.

The client agrees that, should any of the following occur:

The client not providing all details/document text/down payment/signed agreement, etc. required for the creation of the stationery within the required time frame
The client not providing written approval on the custom design changes within the required time frame
The client making paper/printing process changes/material changes once the agreed upon materials have already been ordered

the order may be delayed or may not meet the required “in hand date”. Should this occur, wdba will NOT be held responsible. In addition, the client will be charged for any rush fees required to “make it happen”.

The client understands that due to production processes, items produced may have slight variations in size and colour. Please note that all possible steps will be taken to ensure the accuracy of each produced item, however, items within a 2mm cut difference or a 90% colour accuracy will not be considered errors.

The client agrees that once the final artwork has been approved and sent to production, any errors in text, dates, names, graphics, photos, designs, trademarks, or other artwork not noted on the approved proof are the responsibility of the client and are not eligible for a refund. The client also agrees that in this case wdba is not obligated to re-produce the corrected artwork at any discount or within a shortened production time.

Confidential information

Wdba acknowledges that it will not, during the term of this agreement, or any time after, disclose or grant access to the client’s confidential information to any third party, nor shall it use such information for any purposes other than those authorized by the client.

The client agrees that “sneak peeks” of orders may be posted on social media for marketing purposes. The client also agrees that the final print may be used for sample/display purposes.

The client agrees that any concept designs NOT chosen for the final printed design may be added to the wdba design collection (as a pre-made template for purchase).

Wdba agrees that the client’s final printed design will NOT be added to the design collection (as a pre-made template for purchase) without the client’s written approval.

Ownership of intellectual property

All content created by wdba with the exception of elements of text, names, graphics, photos, designs, trademarks, or other artwork provided by the client, remains the property of wdba.

The client agrees that in the rare case that wdba should release files to the client for printing using a third party, the files are subject to a “releasing fee” to cover any extra licensing required, and printing results are not the responsibility of wdba.

Wdba grants the client permission (and encourages!) to display the work, in full or part, online or in print, providing credit is given to wdba, where possible. The client agrees that they will not use any work produced by wdba for resale purposes.

Copyright and ownership

The client guarantees to wdba that any elements of text, fonts, names, graphics, photos, designs, trademarks, or any other artwork that the client provides for inclusion in the requested design are either owned by the client, or that the client has legally purchased or been granted written permission to use them. Any penalties that result from the violation of trademarks or licensing that may occur from materials submitted by the client are the sole responsibility of the client.

Termination

Wdba and the client’s working relationship should always be conducted in a respectful, transparent, trustworthy, punctual and professional manner. Any conduct contrary to the expected professionalism will not be tolerated, and failure to communicate respectfully will result in termination.

This contract can be terminated by either side with written termination statement. The client agrees that the termination of this contract will result in the loss of the down-payment made at the signing of this contract.